Our stores are destinations. We want to give our customers a reason to come back and spread the word about our stores. Bad experiences spread faster and farther than good ones. Make certain our customers want to return ad tell their friends about us.
As a DFWh Fitting Room Attendant, you can engage in conversation, influence, provide exemplary customer service and leave a lasting impression.
- Count the merchandise when customers go in and when they come out:
- Greet the customer with a smile and exchange names.
- Take the merchandise, there is a 10-item limit per fitting room.
- Do a physical count, write the guest’s name and number of articles on the white board on the fitting room door
- We only allow one person per fitting room. This is our policy but use your judgement if it is a customer who needs assistance.
- Look at the merchandise, be observant. Take a mental note of what merchandise the customer enters the fitting room with and be sure to check that everything is coming out with them and they do not leave the fitting room area wearing any of those items.
- Check each fitting room when a customer leaves – look for hangers, tickets on the floor or stuck behind the mirrors.
- Re-hang items and sort by size and brand on the “go back” rack
- Zip, button, tie and make certain it’s not inside out and hung properly on the correct hanger.
- Sort by size and by brand on the correct go back rack
- Be professional and stay busy
- Do not lean on the racks, ropes, walls, doors, etc. If it is during a slow time take the initiative and ask a manger how you could help.
- Avoid congregating in the fitting room area and limit socialization. We want you to enjoy your job and work as a team but you must also be conscious of getting your work done while having fun.
- Do not leave the fitting room area unattended
- Be sure someone has taken over the fitting room position before leaving for any breaks or at the end of your shift.
- If you are working on a project nearby always be facing the fitting room to be available immediately if a customer needs a fitting room.
- We will allow a customer to try on anything in the fitting room except jewelry or panties – all items taken in must be counted
- Keep the area clean – continually check the mirrors, doors and floors. Report damage
Customer Service Reminders
- We have policies in place to protect our store, our customers and our employees
- Assume positive intent as most customers are honest. However, if you have any suspicions, call a manager.
- If a customer has 11 or 12 items, let them take that in. Use your best judgement.
- We will allow a customer to shop off the fitting room racks
- The fitting room closes 15 minutes before the stores closes. Remind the customer when the store closes and be sure they have enough time to check out.
- If we are going to lose a sale or a customer over a few minutes, it’s not worth it. Let them use a fitting room and gently remind them that the store will be closing in X minutes and we want to make sure they have plenty of time to check out.
- We are a customer service-oriented organization. We are empowering you to make customer service minded decisions:
- Think about how you would like to be treated
- Assume positive intent.
- It is much easier to keep existing customers than to find new ones
- We would not have jobs without our customers
If you need assistance, call for a manager.