SOP for Reverse

Store Manager will send all goods back with a REVERSE BILL OF LADING for each DC location for which they are returning goods.  They will prepare two copies (one to keep, one to send with the driver).  This will include the following information:

1) Date

2) From Location

3) To Location

4) # of Containers

5) List of Return product

This will be filled out by skid position.  Anything being floor loaded (fixture, box, bin, etc should also be listed as a separate entry)

Driver will be responsible for loading goods listed on BOL and will sign off under

6) “Warehouse”

confirming that all listed MPS have been loaded onto the trailer.

STORE TO STORE TRANSFERS can be listed on BOL to PLAIN CITY DC.  Be sure to fill out info in the comments for these in the following manner:

Ex:  Store to Store Transfer for “STORE X”

Driver will take custody of the REVERSE BOL.  Driver will sign a copy for the store and bring a copy back to the DC.

Driver is responsible for having warehouse sign off confirming that all itemized lines were physically received at the DC (warehouse will highlight as they confirm).  If there is a discrepancy (line item missing or physical goods on trailer that was not on list) the details must be listed under

7) “Notes”

and warehouse will still sign.

If there is any discrepancy warehouse is responsible for sending an e-mail to Teri and Inventory with all information they have on said discrepancy.

Warehouse is responsible for filing REVERSE BOL and maintaining records.

SOP for Receiving Shipment

Driver will arrive to store with a STANDARD BILL OF LADING.  There will be two copies – one for the driver, and one for the store to keep.  This will include the following information..

-Date

-From Location

-To Location

-# of Containers

-List of MPS

As the shipment is unloaded, store is responsible for confirming that all MPS listed on the BOL are physically received (and that the MPS is addressed to THEIR store).  This should be done by highlighting the MPS numbers on the BOL.

Driver is responsible for having store sign off confirming that all MPS were received at store.  If all MPS listed on BOL are physically received (none missing, no extras), manager signs BOL.

If there is a discrepancy (MPS missing or MPS on trailer that was not on list) the details must be listed under “Notes” and store manager will still sign.

Store personnel should have a printout of the “detail” for each MPS.  This can either be printed from the notification e-mail, or from POS (Receivings > MPS > “Detail” button).

For each MPS the store must physically count the number of containers.

-For a skid of boxes this is the number of boxes

-For a gaylord of boxes/bags/etc this is the total number of containers within the gaylord

-For a z rack this is the total number of paddles

-For a gaylord of clothing (Hilliard/Special POs/Etc) this step will not be possible.

If the number of containers matches the number of “TRANSFERS” on the MPS detail sheet then that MPS is good to be processed.

If the number of containers does not match, the store is responsible for doing a “detailed check” of RECVs.  In this case, the store should go into WMS and print the MPS detail (this way we ensure the most current information available is being used).  The store must cross-check the detail sheet with the physical containers (highlight or mark the RECVs physically received).

If there is an RECV missing from the MPS or an RECV that is physically received, but not on the MPS please e-mail inventory@dfwh.com and provide the following information.

-Store name

-MPS #

-RECV #

-What the issue is

Once the store is ready to scan in shipment they need to utilize their copy of the BOL to check off that each MPS has been received in the system.

Store is responsible for attaching BOL to MPS sheets and filing for their records.